Quality System

 

Our processes are documented, managed and improved over time. Our Quality System is designed to ensure better services and products tailored to customers' expectations..

 

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Since the early '90s DATACHECK you with a set of procedures aimed at streamlining and optimizing their process of software production. The reasons which led the ns. Company to build a quality system and to obtain its certification are internal and external.

Regarding the internal motivation that persuaded us to take the road of Quality certainly remember that a good quality system is clear benefit in reducing costs, which in continuous process improvement and quality of the final products.

The optimization, rationalization and habit to document the activities carried out during the production of software that may in fact improve the performance of the Company and allow it to maintain its position within a market (which is for example the pharmaceutical ) increasingly demanding in terms of regulatory and less willing to accept improvisation and disorganization.

We believe that only a controlled production process and documented to produce software that meets the expectations and demands of our. principal or prospects

 

Among the external reasons, we can instead identify the ever increasing demand for our. Customers to carry out audits (audit) at its suppliers. Despite never having received from our. Customers compulsory request regarding certification of Quality System, but we often received their inspections aimed at verifying the existence and application-ment of standardized methods for management of critical activities of the production process.

TARGET

The targets we set ourselves and which are the ns. quality policy are divided between the area of software production and the customer support. For each area were identified characteristics of ns. processes that we want to ensure quality through the system.



Software for Production:

 

  • offer our customers specialization and expertise in the area of application software
  • offer and develop tools tailored to their needs and develop software documentation to meet the demands of inspection bodies (Ministry of Health, EMEA, FDA ...)
  • treat knowledge of regulatory issues
  • develop software that meet the requirements of flexibility and modifiability
  • concentrate on producing a limited number of products;
  • concentrate on them the most experience, competence, care development;
  • achieve economies of scale to offer customers an optimal quality / price ratio
  • focus activities on the production of standard and non-projects, in order to standardize than the software introduced in the market

 

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With regard to assistance to our section. Customers, we will:

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  • ensure continuity in time and operation of our update. Application
  • ensure adequate response times to our requests. Customers
  • ensure effective troubleshooting



The primary processes that we have identified and described in ns. Quality Manual and ns. Operating Procedures are as follows:

INSTALLATION AND VALIDATION OF SOFTWARE

Are here described the implementation of the analysis of user requirements, installation, configuration, training, testing, documentation and commissioning of systems.

 

SOFTWARE DEVELOPMENT

This process describes the steps which are performed in software development: design, planning, implementation, testing and release. Each step is described in various procedures within which are also given directions for the implementation of the relevant documentation.

Other procedures describing the configuration management, change, security, projects and documentation.

 

CUSTOMER SERVICE

The process of customer service is carried out by assigning a unique code to the request, considering the problem, managing and executing the critical intervention to close the alert.